How ERP guide Handles Your Privacy

As of May 25, 2018, all companies and organizations that collect and process personal data of European citizens must comply with the General Data Protection Regulation (GDPR), also known as the Algemene Verordening Gegevensbescherming (AVG).

ERP guide is committed to safeguarding your privacy. In this document, we provide information on the steps we have taken to comply with the GDPR. If you have any questions or comments as a result, please contact us via dpo@softwareinformatie.nl or 0299-200310.

What We Mean by Personal Data

We would first like to clarify what we mean by "personal data." This refers to data that can be linked to an individual or used to identify an individual.

Examples include: name, phone number, email address, etc. General company information does not fall under this category unless you are a sole proprietor.

Collection and Processing of Personal Data and Data Minimization

As part of data minimization, ERP guide will only collect, store, and process personal data if necessary for providing our services. ERP guide collects only personal data that is publicly available or that you have provided to us directly.

Sharing Personal Data with Third Parties

ERP guide will never share your data with third parties without your explicit consent. After you have given us the assignment to connect you with software suppliers, we will send you an email explaining the process and how your data will be used.

In this email, we will reiterate that you have given permission to share your data with third parties. If you have any objections, it will explain how to contact us to reverse this. We will then immediately stop sharing your data and instruct that the data already provided can no longer be used and must be destroyed.

Appointment of a Data Protection Officer

ERP guide has appointed a Data Protection Officer (DPO) to handle privacy-related questions, requests, and complaints. This DPO is committed to responding as quickly, clearly, and comprehensively as possible to your privacy-related inquiries and requests. The DPO can be reached via email at dpo@softwareinformatie.nl or by phone at 0299-200310.

Access to Personal Data

The internal processes at ERP guide are designed so that employees only have access to personal data on a 'need-to-know' basis. This means that personal data is only available to employees when necessary for performing their duties.

Services and Suppliers

ERP guide has agreements with software suppliers on how they use your personal data. The software suppliers have stated that they comply with the regulations of the General Data Protection Regulation (GDPR). This also applies to parties that provide services to ERP guide.

Right of Access, Correction, Deletion, and Data Portability

You have the right to access your personal data. ERP guide will provide you, upon request, with a clear overview of the personal data that has been processed. You also have the right to access information about how ERP guide processes this data. Upon request, we are happy to inform you about the processing of your data.

You may receive a copy of the data we have on file. This includes information such as the purpose of processing, with whom the data has been shared, and how the data was obtained.

You also have the right to request ERP guide to delete or correct your personal data. Personal data is routinely updated or deleted within 18 months.

You have the option to transfer your personal data to other parties. This also applies to anonymized data that can still be traced back to an individual. ERP guide will provide this data, upon request, in a structured and commonly used electronic open standard format.