Privacy Statement
Identity of the controller
The website ERP guide is operated by Software Informatie, legally established in Purmerend and registered with the Chamber of Commerce under file number 34266634.
If you have any questions or complaints about the processing of personal data, you can contact the appointed representative:
Name: Mr. B. Heijmans
Email: dpo@softwareinformatie.nl
Address: Stationsweg 321441, EJ Purmerend
Phone: +31 (0)299-200310 | +44 (0)33-08084973
By visiting ERP guide or using the services offered, your personal data will be collected and processed in accordance with the terms set out in this privacy statement.
Legal basis
Processing of personal data is only lawful if it falls under one of the grounds set out in the Regulation1. ERP guide processes personal data based on explicit consent given by the data subject for the processing of this personal data.
Regarding the processing of personal data for (direct) marketing purposes, ERP guide takes the position that this processing is necessary for the legitimate interests of ERP guide.
Purpose of the processing
Execution of a contract
If a visitor enters into an agreement with ERP guide, the provided personal data will be processed to properly execute the agreement. The agreement between ERP guide and the visitor consists of mediating between the visitor and software suppliers. ERP guide will send the visitor an email with one or more software suppliers, who will contact the visitor, and only at the visitor’s request, with information about the software they provide.
ERP guide will share the contact details with a maximum of 7 software suppliers when executing the contract. Therefore, the visitor may be contacted by up to 7 suppliers.
Marketing
The contact information provided is used by ERP guide to contact the person with information about the services provided by ERP guide. Data collected by ERP guide through your visit to the website is also used to contact these visitors with information about the services provided by ERP guide.
Product information
Upon request, ERP guide will send a whitepaper. The provided contact information will also be used to inform you about news related to the services or developed products of ERP guide.
Improving services
ERP guide processes (personal) data to improve its services. ERP guide uses data to understand how you use the website and which pages you visit.
Data collected by ERP guide
ERP guide processes personal data that can be traced back to an individual as well as data that cannot be directly traced back to a person, such as business data. Additionally, ERP guide processes anonymized information about the use and operation of the website.
Data you provide:
If you fill out a form via the website or otherwise provide personal data to contact ERP guide, the personal data you provide, including your gender, name, email address, phone number, position, and address details, will be stored.
The personal data you provide is stored on an ERP guide server or a third-party server. If personal data is stored on a third-party server, ERP guide ensures that a data processing agreement is made with this third party.
Data ERP guide collects through your visit to the website
ERP guide gains insight into the use of the website through tracking pixels and cookies. Screen tracking allows ERP guide to improve the user experience and convenience for the visitor.
Via the IP tracking software of Leadforensics, ERP guide determines which IP address the website visitor is using. Based on this IP address, ERP guide, through Leadforensics, is able to obtain business information of the visitor. The data ERP guide obtains via Leadforensics includes only the generic email address of a company, the company website, the company name, and location. ERP guide processes this data, obtained via the IP tracking software of Leadforensics, for direct marketing purposes, as it is necessary to protect ERP guide's legitimate interests.
How we process data
ERP guide uses the collected data to provide services, improve the services, or develop new ones. Additionally, ERP guide uses the data to comply with any legal obligations.
The data collected by ERP guide is never shared with third parties unless the storage of the data occurs on third-party servers. ERP guide has a data processing agreement with these third parties, ensuring they commit to adequately securing the data they process. The processors engaged by ERP guide are:
- IC2
- Netvibes
ERP guide will never provide personal data to third parties outside of the situations mentioned in this privacy statement unless you give explicit consent or ERP guide is required to do so by court order or legal provision.
Used software and/or cookies
ERP guide uses (online) software and/or cookies to analyze the use of the website. The following (online) software and cookies are used:
Leadforensics
Via the IP tracking software of Leadforensics, ERP guide determines which IP address the visitor is using. Based on this IP address, ERP guide, through Leadforensics, obtains business information of the visitor. The data ERP guide obtains via Leadforensics includes only the generic email address of the company, the company website, the company name, and location.
Screen tracking
ERP guide obtains insight into the use of the website through screen tracking via the software of Mouseflow (see: mouseflow.com/gdpr/) and VWO (see: vwo.com/platform/security-compliance/gdpr/). This enables ERP guide to improve the user experience for visitors. The obtained information about website usage is never traceable to an individual, as Mouseflow and VWO fully anonymize all collected data.
Google Analytics
ERP guide uses the software of Google Analytics to gain insights into website traffic. ERP guide does not collect IP addresses through Google Analytics. The information collected by Google is as anonymized as possible.
The data collected by Google Analytics is transferred to Google’s servers in the United States. Google complies with the Privacy Shield, providing an adequate level of protection.
ERP guide uses the remarketing function in Google Analytics. By placing a cookie, ERP guide can display an advertisement to website visitors later on in Google’s display network. If you visit ERP guide's website, the number of advertisements displayed via the Google Analytics remarketing function is limited to a maximum of five.
Security
ERP guide does everything in its power to adequately secure collected personal data. ERP guide has implemented both technical and organizational measures to ensure a sufficient level of security for these personal data, considering the nature of the personal data to be processed.
The ERP guide website is secured with an SSL certificate. Therefore, all messages sent via the website are transmitted to ERP guide in an encrypted manner.
Storage duration
ERP guide will delete all personal data after 18 months unless the personal data is deemed necessary for the execution of a contract. ERP guide will also retain data for longer if there is a compelling reason, in which case ERP guide will inform the data subject.
Data obtained via screen tracking is stored on ERP guide’s servers for 6 months and is then automatically deleted.
Data that is not personal data, such as company names, locations, and websites, is stored for statistical purposes for an indefinite period. This data is never traceable to a natural person.
Changes to the privacy statement
ERP guide reserves the right to make changes to this privacy statement at any time. If ERP guide makes changes to the privacy statement, you will be informed via ERP guide.
Your rights
Below you can read about your rights and how to exercise these rights against ERP guide. Data obtained by ERP guide via third parties does not fall under the rights mentioned below. With regard to personal data collected by third parties, you must exercise your rights directly with those third parties, except in cases where these third parties act as processors.
You can exercise your rights with Leadforensics by calling +44 207 206 7293 or via email at data-compliance@leadforensics.com.
Right to withdraw consent
If ERP guide has obtained your consent to process personal data, you have the right to withdraw this consent at any time.
Right of access and correction
You have the right at any time to request access to the personal data collected about you. You also have the right to have the personal data processed by ERP guide corrected.
Right to erasure
You have the right to request ERP guide to delete all data collected about you. In principle, ERP guide must comply with this request. In certain cases, another (legal) interest may outweigh the right to erasure, which is at the discretion of ERP guide.
Right to file a complaint
If you cannot reach a solution with ERP guide after filing a complaint, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). You can submit your complaint in writing to the following address:
Autoriteit Persoonsgegevens.
Postbus 93374, 2509 AJ
The Hague - The Netherlands
Applicable law & Miscellaneous
Any legal disputes arising from this privacy statement will be submitted exclusively to the Dutch court under the applicability of Dutch law.
If ERP guide transfers its business to a third party or merges with a third party, your personal data may be disclosed to this party. This party will then have the right to continue processing your personal data as agreed in this privacy statement.
If you have any questions, complaints, or comments regarding the use of your personal data, you should address them via email to ERP guide (dpo@softwareinformatie.nl).